Terms &
Conditions

The Basics

Clear terms. No hidden surprises.

The service, price and booking options available to you will be shown before you book. These terms work alongside any service-specific information shown during booking and the other Emz Fitness policies available on this website.

Last updated: 16 August 2026

1. About Emz Fitness

Emz Fitness provides personal training, Best Buddy training, Accessibility PT, online coaching, personalised training programmes and group fitness services. These terms apply when you book, purchase or use an Emz Fitness service unless different terms are clearly agreed for a particular service.

2. Services

The exact content of your service will depend on what you choose. Relevant information such as the service type, price, session length, location, availability and any package options will be shown during booking or agreed with Emily before the service starts.

3. Prices

Current prices and available options will be shown through the booking system or confirmed with you before purchase. The price applying to your booking will be the price shown or agreed when that booking is made, unless an obvious error has occurred.

4. Making a booking

Bookings may be made through the Emz Fitness website, the booking system or directly with Emily where that option is offered.

A booking is treated as confirmed when confirmation is provided through the booking system or directly by Emily. Please check your confirmation and let Emily know as soon as possible if any information appears incorrect.

5. Payment

Payment requirements will be shown during booking or agreed with you before the service begins. Depending on the service, payment may be required in advance, at the time of booking or according to an agreed monthly arrangement. A booking may not be confirmed where a required payment has not been completed.

6. Online and distance bookings

Where you enter into a contract online or at a distance, statutory cancellation rights may apply depending on the type of service and how it has been booked.

Some contracts have different rules or exceptions, including certain leisure services arranged for a specific date or period. Nothing in these terms is intended to remove or restrict any statutory cancellation rights that apply to you.

7. Session cancellations and rescheduling

The Emz Fitness Cancellation Policy applies to appointment cancellations, no-shows, late arrivals and session rescheduling.

Unless different terms are clearly stated for a particular service, at least 24 hours’ notice is required to cancel or rearrange an appointment. Where sufficient notice is given, the session can normally be rearranged within 14 days, subject to availability.

8. Packages and monthly training

Where you purchase a package or monthly training arrangement, the number of included sessions, price, payment frequency and any relevant duration or expiry information will be shown before purchase or agreed directly with you.

If any arrangement renews automatically or involves recurring payments, the applicable billing and cancellation information should be made clear before you agree to it.

9. Online coaching and personalised programmes

Online coaching and personalised programmes may include planning, programme design, communication or other work completed outside scheduled face-to-face sessions. The exact service and what is included will be explained when you purchase it.

10. Health and safety

Before or during training, Emily may ask you for information that is relevant to your ability to exercise safely. You may also be asked to complete health screening before starting certain services.

Please read the Emz Fitness Health Disclaimer and tell Emily about relevant injuries, health conditions, symptoms or changes that may affect your training.

11. Your responsibilities

You are expected to provide relevant and accurate information, follow reasonable safety instructions, use equipment appropriately, wear suitable clothing and footwear where relevant, respect other people and tell Emily if something does not feel safe or appropriate for you.

12. Late arrivals

If you arrive late, your session will normally still finish at the scheduled time so that later bookings are not affected. If Emily is responsible for a significant delay, reasonable steps will be taken to provide the missed time or rearrange it where appropriate.

13. Changes or cancellations by Emz Fitness

Emily may occasionally need to change or cancel a session because of illness, safety concerns, venue availability, weather or circumstances outside her reasonable control. Where this happens, reasonable notice will be given where possible and the affected service will be rearranged or an appropriate refund provided where applicable.

14. Behaviour

Emz Fitness aims to provide a safe and respectful environment. A session or service may be stopped or refused where behaviour is seriously unsafe, threatening, abusive, discriminatory or inappropriate.

15. Fitness results

Emz Fitness will provide coaching and services with reasonable care and skill, but individual fitness results cannot be guaranteed. Results vary according to factors such as health, consistency, effort, recovery, nutrition, sleep, lifestyle and individual circumstances.

16. Website and fitness information

General information on the Emz Fitness website is provided for fitness and wellbeing purposes and should not be treated as medical advice, diagnosis or treatment. Individual circumstances differ, so general website content may not be appropriate for every person.

17. Intellectual property

Unless stated otherwise, Emz Fitness branding, original written content, training materials and personalised programme materials must not be copied, published, sold or distributed to other people without permission. Materials provided to you may be used for your own personal training purposes.

18. Responsibility when things go wrong

Emz Fitness is responsible for providing its services with reasonable care and skill and nothing in these terms removes any legal rights or remedies that cannot lawfully be excluded.

Emz Fitness will not normally be responsible for a loss that was not caused by a breach by Emz Fitness or that could not reasonably have been anticipated when the service was agreed. Your own actions, including failing to disclose relevant information or deliberately ignoring reasonable safety instructions, may also affect responsibility depending on the circumstances.

19. Complaints

If you are unhappy with a service or believe something has gone wrong, please contact Emily so the issue can be reviewed. More information is available in the Emz Fitness Complaints Policy.

20. Personal information

Personal information collected in connection with enquiries, bookings and services will be handled in accordance with the Emz Fitness Privacy Policy.

21. Changes to these terms

These Terms & Conditions may be updated as Emz Fitness services, booking arrangements or legal requirements change. Any updated version will apply to future bookings from the date it is published unless the law requires otherwise. Changes will not be used simply to remove rights that already apply to an existing booking.

22. Contact

If you have a question about these terms, your booking or an Emz Fitness service, please contact Emily through the website’s Contact page.