Cancellation
Policy

Important

24 hours’ notice is required.

If you need to cancel or rearrange a booked session, please give Emily at least 24 hours’ notice. Where sufficient notice is given, the session can be rearranged within 14 days, subject to availability.

Last updated: 16 August 2026

1. Cancelling or rearranging a session

If you need to cancel or rearrange a session, Emz Fitness requires at least 24 hours’ notice before the scheduled start time.

Where at least 24 hours’ notice is provided, the session can be rearranged for another available appointment within 14 days. All rearranged sessions are subject to availability.

2. Late cancellations

Cancellations made less than 24 hours before the session may be treated as a used session. Where the session has been booked on a pay-as-you-go basis, the full session fee may still be payable.

3. No-shows

If you do not attend a booked session and have not cancelled beforehand, the session will normally be treated as used. Pay-as-you-go sessions may be charged in full.

4. Late arrivals

If you arrive late, Emily will make reasonable efforts to provide the remaining session time. The session will normally still finish at its scheduled end time so that later bookings are not affected.

5. Cancellations by Emz Fitness

Occasionally Emily may need to cancel or rearrange a session because of illness, an emergency, venue availability or circumstances outside her reasonable control. Where this happens, the affected session will be rearranged or an appropriate refund will be offered where applicable.

6. Group classes and sessions

The same 24-hour cancellation requirement generally applies to booked group classes and sessions. Where a class has limited spaces, a late cancellation or no-show may result in the booked place being treated as used.

7. Packages and monthly training

If a session included within a package or monthly training plan is cancelled with sufficient notice, it may be rearranged in line with the 14-day rescheduling policy. Late cancellations and no-shows may count as one of the sessions included within the package.

8. Online coaching and personalised programmes

Online coaching and personalised programmes may work differently from individual appointment-based sessions because they can include planning, programming or other work completed outside a scheduled training session. Any service-specific terms shown when booking or purchasing will also apply.

9. Refunds

Any refund due will depend on the service purchased, whether any part of the service has already been provided and the circumstances of the cancellation. Nothing in this policy is intended to limit any statutory rights you may have as a consumer.

10. Online bookings and consumer rights

If you purchase a service online or at a distance, additional consumer cancellation rights may apply. Those rights are separate from the 24-hour appointment cancellation policy above and are not affected by this policy.

11. How to cancel or rearrange

To cancel or rearrange a session, please contact Emily as soon as possible and include your name, the date and time of your booking and the session you need to change.